FAQS
our most frequently asked questions
PRODUCTS
How do I find a kit that fits my bike?
Start with the Search Bar 🔍 at the top of any page—just type your bike’s brand + model + year (e.g., “Santa Cruz Nomad 2022”) and matching kits appear instantly.
Or use our Kit 🔍 Finders in the Main Dropdown Menu to narrow down by manufacturer, then filter by model and year.
We’ve supercharged our filters to make searching a breeze—find your exact fit in seconds, every time.
I don’t see a kit for my bike—what now?
We stock over 1,000 precision bearing kits covering nearly every mountain bike from the 10+ years—but if yours isn’t listed, we’ve got you covered.
Just reach out to us via contact form with your bike’s year, brand, and model. We’ll verify fit and build a custom kit for you (usually within 1–2 business days).
Your ride shouldn’t wait—and we’re here to help!
How long do your bearings last?
Our bearings are built to outlast and outperform most stock OEM bearings and most aftermarket replacements.
Our Suspension Pivot kits feature MAX-type full-complement bearings—packed with more balls for higher load capacity and smoother rotation under shock. They’re sealed with full-contact dual-lip LLU seals and filled with waterproof, high-pressure grease that stays put through mud, rain, and long descents.
Riders routinely report 2–3+ seasons of hard riding (or 500+ trail hours) before needing replacement—often double the life of standard sealed bearings. Durability varies by riding style, conditions, and maintenance, but our goal is simple: install once, ride longer, wrench less.
Where are your bearings made?
We source our bearings from:
Enduro Bearings, headquartered in California with a U.S. production facility for many of their premium lines. Some Enduro bearings are also manufactured overseas to maintain consistent quality and value.
Cane Creek, headquartered in North Carolina also with a U.S. production facility for many of their premium lines. Some of their bearings are also manufactured overseas to maintain consistent quality and value.
Additionally, we partner directly with select top-tier manufacturers in the UK— for our pivot tool production—to ensure every toolkit meets our rigorous standards for performance, durability, and fit.
All sources are chosen for proven reliability, so you get the best possible products for your ride, no matter where they’re crafted.
Why do people buy from pivotbearings.com?
Riders choose us because we’ve taken the guesswork out of mountain bike maintenance. With over 1,000 precision bearing kits covering nearly every MTB from the past 10+ years, our selection is unmatched. Each kit is checked for exact fit and compatibility—no generic parts, no compromises.
Backed by more than 10 years of bike industry expertise, we’ve obsessively curated top-quality bearings and priced them fairly so you can keep riding without breaking the bank.
Our mission? Make bike maintenance simple, reliable, and fast—so you spend less time working and more time on the trail!
ORDERS AND SHIPPING
When will my order ship?
Orders placed on weekdays before Noon PST, will ship out the same day — orders placed after Noon PST will ship out the following business day.
Orders placed after Noon PST on Friday will ship out Monday morning.
*Excluding holidays
Do you provide tracking numbers?
After your order is submitted you'll receive an email with a tracking number shortly after your order is packed for shipping. Please allow a day or so (up to 3 days for weekends) for USPS/UPS to update the tracking info. If its been more than a business day, please check your email's spam folder. Still not there? — reach out to us via contact form.
Can I pick up my order?
While online order pickup isn't available just yet, we're working toward adding it (and other in-person services) in the future. For now, enjoy fast shipping via Priority Mail—most orders arrive in just 1–3 days! Join our email list to be the first to know when pickup launches.
Where are you located?
Our fulfillment center is located in Kent, Washington, USA—a prime logistics hub just south of Seattle. We pack and ship orders to customers across all 50 US states with shipping options like lightning-fast Priority Mail (1–3 days to most destinations). International shipping is in active development, and we’ll notify you the moment it goes live!
Do you ship internationally?
Not yet—we currently ship to all 50 US states and are actively working on expanding to international destinations.
Check back soon for updates, or join our mailing list to get notified the moment it launches!
RETURNS
What is your return policy?
You are welcome to return new items within 45-days for a full refund (excluding shipping charges). We do our best to make this process as easy as can be for you. See our Refund Policy
How do I start a return?
To begin a Return or Exchange, please fill out and submit our Request Form and we'll get the ball rolling asap!
WARRANTIES
Whats the warranty on your pivot bearing kits?
All our pivot bearing kits come with a 1 year warranty from the date of purchase. This warranty covers normal wear and tear. You get the bragging rights, these are hard to wear out!
For more info on warranty coverage, our warranty policy, or to submit a warranty claim; please visit our Warranty Page.
Are Enduro headset bearings guaranteed for life?
All 440C Stainless Steel Headset Bearings are warranted for life. We do not recommend servicing these bearings given the fitment of the seals to the bearing races.
For more info on warranty coverage, our warranty policy, or to submit a warranty claim; please visit our Warranty Page.
— Maintenance Made Easy —